FAQs
Ordering & Shipping
When will my order ship?
Orders are processed within 2–5 business days. You’ll receive a tracking email as soon as it ships.
How long does shipping take?
U.S.: 5–10 business days. Canada: 7–14. International: 10–20.
Do you ship internationally?
Yes! We ship worldwide. Customs duties/taxes may apply depending on your country.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery if items are unused, unwashed, and in original condition. See full details on our Returns & Exchanges page.
How do I start a return or exchange?
Email support@godspeedthreads.com with your order number and request. We’ll reply with steps.
Are shipping fees refundable?
Shipping fees are non-refundable (unless we made a mistake or the item arrived damaged).
Sizing & Products
How do I find my size?
Check the size chart on each product page. If you’re between sizes, we recommend sizing up for comfort.
What if the item I want is sold out?
Use the “Notify me” option on the product page. Some drops are limited edition and may not restock.
Payments
What payment methods do you accept?
Major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. Checkout is handled by Shopify with encrypted, PCI-compliant processing.
General
Can I cancel my order?
Orders can be canceled within 12 hours of purchase. After that, it may already be in production.
Do you offer custom designs?
Not at the moment, but we may launch custom drops in the future—follow our socials for updates.